Store Policy

ScriptSupplies.com Store Policy

ScriptSupplies.com Payment Policy:

We accept Visa, MasterCard, American Express and Discover credit cards for your Secure Online Purchases. We use the highest level of encryption available to keep your order information completely confidential. If you do not feel comfortable shopping securely Online, then print a copy of the RECEIPT page and FAX with your credit card information to: (323) 372-3898 or MAIL to: ScriptSupplies, PO Box 21676, Brooklyn NY 11202-1676. For phone orders only, call Toll Free: (866) 418-5637. We accept Credit Cards, Checks and Money Orders via Mail Order. Sorry, but no BILLING later. Merchandise will NOT be shipped without accompanying payment. INTERNATIONAL ORDERS WILL NOT BE ACCEPTED. All orders will be shipped to UNITED STATES ADDRESSES ONLY.

To guarantee timely processing of your order, please make sure to provide your exact billing address and telephone number your credit card company has on file for you. Incorrect information will prevent the processing of your order.

If an item is temporarily out of stock we will advise by e-mail. Your credit card will not be billed on a backordered item until the merchandise is shipped.

ScriptSupplies.com Return Policy:

Within 30 days of receipt of your Online order, you may return UNUSED items for a full refund. Merchandise must be in new condition and in its original packaging. That means, you cannot return bent Brads, Cardstock with holes if it was sold without holes and other merchandise that was in any way removed from its packaging and placed on a screenplay.

Please note that only UNOPENED, UNUSED, screenwriting software can be returned within 7 days of receipt. DO NOT RETURN OPENED SOFTWARE OR ATTEMPT TO RETURN SOFTWARE WITHOUT RECEIVING AN RMA number. Call us toll free: 866-418-5637 to arrange a return or email us at returns@scriptsupplies.com. Defective software is covered by the manufacturers warranty so contact the manufacturer to arrange a replacement. If software is returned to us without an RMA number or beyond the 7 days we will charge a $25 restocking fee.

To return an item, you must indicate the reason for the return and e-mail: returns@scriptsupplies.com. We will respond with a RETURN MERCHANDISE AUTHORIZATION number (RMA). Write the RMA [Return Merchandise Authorization number] on your invoice and include it with the merchandise you are returning. Mail the package via UPS or Insured Parcel Post to the address indicated in the RMA E-mail that we send to you. Please note that there is no refund on shipping charges and you are responsible for the shipping when returning an item. We will only refund shipping costs if the return was a result of OUR error.

Once we have determined that the item(s) meet the conditions for return, we will issue a refund on the credit card that was used to purchase the merchandise. Please note that there is a $5.00 restocking charge on all returns (except if return is due to OUR error). We will notify you via e-mail once we have received and processed the return. After 30 days we will not accept any returns on merchandise.

For items purchased by Check or Money Order, you will be issued store credit. We do not offer refunds on purchases made by Check or Money Order.

ScriptSupplies.com Online Order Processing Policy:

Orders are typically processed within 24 – 48 hours if placed Monday – Friday before 1pm and if items ordered are in stock and order is shipped to billing address of credit card holder. Shipping to an address other than the billing address may delay orders. If an order is placed on weekends or holidays, it will be processed the next business day. We ship Fedex Ground Service which typically takes 2 – 10 business days to arrive. Overnight and Saturday Delivery via Federal Express [for destinations in the 48 contiguous states] is available for an additional charge.

Your receipt of an order confirmation email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell merchadise to you. ScriptSupplies.com reserves the right at any time after receipt of your order to accept or decline processing your order. WE SHIP ONLY TO ADDRESSES IN THE (50) UNITED STATES. Orders with an address OUTSIDE of the 50 United States will not be accepted. Credit cards issued from banks outside of the United States of America WILL NOT BE ACCEPTED. In addition, credit card orders with billing addresses OUTSIDE of the 50 United States WILL NOT BE ACCEPTED.

Orders paid by Check are processed within 21 days of receipt. Please allow 4 to 6 weeks for Mail orders placed by Check or Money Order to arrive. For faster service, shop securely online with your major credit card.

Your credit card will NOT be charged until your merchandise is shipped.

ScriptSupplies.com Privacy Policy:

We do not sell information to anyone! We require and collect personal identification information from customers for the purpose of processing orders. We will never sell, loan or rent any information we collect, including names, addresses, E-mail addresses, phone numbers, etc. We may use this information to contact the customer for order clarification and confirmation, but we will not use it for further marketing.

We use “cookies” to keep track of your shopping cart so that you can view its contents at any time while shopping throughout ScriptSupplies.com.

ScriptSupplies.com fully cooperates with law enforcement agencies in identifying individuals who attempt to use our store for illegal activities.We reserve the right to report to law enforcement agencies any activities that we reasonably consider to be illegal.